Please read through this page to learn about our shipping and return policies. If you still have questions in mind, please contact us.
We offer FREE shipping on all US orders $75+. All US orders are shipped via UPS or FedEx Ground (whichever is faster) and will take approximately 2-5 (two-to-five) business days to get there after 1-3 (one-to-three) business day processing time. If we are unable to ship to your mailing address via UPS or FedEx, then we will ship to you via USPS Priority Mail.
We are not responsible for shipping delays imposed by the shipping carrier (UPS, USPS, or FedEx) caused by the holidays or other unforeseen circumstances. Tracking information is provided via email to the customer at the time the order has completed processing. We do not process or ship orders on weekends or holidays.
Due to unforeseeable circumstances and taxing on international shipments, we no longer offer international shipping. We apologize for the inconvenience.
Lost or Stolen Packages
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined that the original shipment cannot be delivered within a reasonable timeframe. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.
Here at DOLCE & DIVA, we know that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best as possible.
With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible. When returning an item, please take note of the following, as we remain firm on our return and exchange policy with all of our customers:
Holiday Return Policy
Orders placed on or between November 27 and December 24 will be eligible for return until January 15. Holiday returns must be postmarked no later than January 15. All other return guidelines still apply.
Defective or Damaged Merchandise
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within three (3) days of receipt of your merchandise. If we do not receive notification that you have received a damaged item within three (3) days of receiving your merchandise, the return will be rejected for store credit.
Thank you again for your business!